Information for Volunteers – Vaccination Clinic

Important information for your session as a Vaccination Clinic volunteer

This information is for your safety, convenience and comfort while you volunteer at a vaccination clinic session. 

Before you volunteer for a session

During your volunteer session, you may be asked to carry out a role inside or outside or both.

You will be asked to wear a mask and / or visor during you session. 

If there is a reason that you cannot do one of these, then please contact the Volunteer Centre to discuss further, see our contact details at the foot of this page.

You will be provided with a link in your confirmation email which will allow you to cancel your session at the clinic. You can use this link at any time. You will be advised by the response from this system what to do if you cancel with less than 24 hours of your session.

Before you leave for your session

If you feel unwell or have been told to self-isolate, please do not attend your shift but you must let the clinic / practice / test centre know beforehand so they can reallocate your slot to another volunteer.

You may he asked to perform a role outside. Please take suitable clothing and footwear for the weather conditions.

If we are notified by the clinic that the session is cancelled then you will receive an email to notify you. If possible we will also attempt to contact you by phone. Please check your email before you leave home. 

On arrival at the clinic 

Parking at most clinic locations will be limited given the number of patients that will also be attending. Please leave time to park away from the clinic location. Specific local advice about parking by the clinic team will be in your confirmation email. 

Your temperature will be taken on arrival.

You will be given an ID badge at the start of your first session. 

You will be given a face mask and/or visor by the clinic team.

Use antibacterial hand gel (which will be provided) before you start your session.

Social distancing must be maintaining at all times.

If you have loaded the NHS Covid-19 app onto your smartphone then while you are volunteering at the clinic you should pause contact tracing within the app by moving the contact tracing toggle on the home screen

Your assignment for the session

Volunteers will be needed to help with the following roles;

  • Based outside; helping in the car park with parking when necessary, checking the names of those arriving for the vaccination, asking if they have any symptoms, checking that they are wearing a face mask and advising them where to go.
  • Based inside; once the person has been vaccinated, they will be instructed to wait in a hall for 15 minutes. A volunteer will be based in here and would need to notify a medical professional on site in case of any problems and then directing people out the exit when the time is right.

During your session

Use antibacterial hand gel (which will be provided) at regular intervals during your session.

Social distancing must be maintained at all times.

Wear your supplied mask and / or visor and ID badge during your session.

Please do not answer any medical based questions whilst you are volunteering. Please refer them to a medical professional.

Please do not share any personal details or information relating to the patients, staff or volunteers at the clinics. This should be treated as Confidential by volunteers.

At the end of you session

Follow instruction of the clinic team for the removal and disposal of mask and / or visor or any other PPE provided.

Once you have removed your mask and / or visor, please  ensure you use antibacterial hand gel (which will be provided) at the end of your session.


As this programme is being operated by the NHS, the Wokingham Volunteer Centre does not have a process to reclaim costs incurred so you should be aware that out-of-pocket costs cannot be reclaimed. 


Contact the Wokingham Volunteer Centre, details below, if your have any questions on this information.

*For the integration with the Appointment Booking programme we have had to call this information the Terms and Conditions. 

Click here to select a Vaccination Clinic or click your browser’s Back button