Information for Volunteers – Test Centres

Important information for your session as a Test Centre volunteer

This information is for your safety, convenience and comfort while you volunteer at a Test Centre session. 

Before you volunteer for a session

During your volunteer session, you will be asked to carry out a role outside.

You will be asked to wear a mask and / or visor during your session. 

If there is a reason that you cannot do one of these, then please contact the Volunteer Centre to discuss further, see our contact details at the foot of this page.

You will be provided with a link in your confirmation email which will allow you to cancel your session at the Test Centre. You can use this link at any time. You will be advised by the response from this system what to do if you cancel with less than 24 hours of your session.

Before you leave for your session

If you feel unwell or have been told to self-isolate, please do not attend your shift but you must let the test centre know beforehand so they can reallocate your slot to another volunteer.

You may be asked to perform a role outside. Please take suitable clothing and footwear for the weather conditions.

If we are notified by the Test Centre that the session is cancelled then you will receive an email to notify you. If possible we will also attempt to contact you by phone. Please check your email before you leave home. 

On arrival at the TEST CENTRE

Specific local advice about parking will be included in your confirmation email.

Your temperature will be taken on arrival.

You will be offered a Lateral Flow Test at the start of each session, with results provided via your mobile phone within 30 minutes.

You will be given a hi-viz vest at the start of your first session. 

You will be given a face mask and/or visor by the Test Centre team.

Use antibacterial hand gel (which will be provided) before you start your session.

Social distancing must be maintained at all times.

If you have loaded the NHS Covid-19 app onto your smartphone then while you are volunteering at the Test Centre you should pause contact tracing within the app by moving the contact tracing toggle on the home screen

Your assignment for the session

Volunteers will be needed to help outside the Test Centre; helping in the car park with parking when necessary and advising them where to go.

During your session

Use antibacterial hand gel (which will be provided) at regular intervals during your session.

Social distancing must be maintained at all times.

Wear your supplied mask and / or visor and ID badge during your session.

Please do not answer any medical based questions whilst you are volunteering. Please refer them to a medical professional.

Please do not share any personal details or information relating to the patients, staff or volunteers at the Test Centres. This should be treated as Confidential by volunteers.

At the end of youR session

Follow instruction from the Test Centre team for the removal and disposal of mask and / or visor or any other PPE provided.

Once you have removed your mask and / or visor, please  ensure you use antibacterial hand gel (which will be provided) at the end of your session.


As this programme is being operated by other parties, the Wokingham Volunteer Centre does not have a process to reclaim costs incurred so you should be aware that out-of-pocket costs cannot be reclaimed. 


Contact the Wokingham Volunteer Centre, details below, if your have any questions on this information.

Click here to select a Test Centre or click your browser’s Back button